Terms & Conditions
Last updated: 2024. By booking with Aeroglide Travel, you agree to these terms.
1. About Us
Aeroglide Travel provides private passenger transport services including airport transfers, seaport transfers, wedding shuttle services, school transport and vehicle recovery. We are based in Shifnal, UK.
2. Bookings
- A booking is confirmed once you receive written or verbal confirmation from Aeroglide Travel and any required deposit or payment arrangement is agreed.
- Quote requests submitted online are not confirmed bookings until we confirm availability and pricing.
- You are responsible for providing accurate journey details including addresses, dates, times and passenger numbers.
3. Pricing & Payment
- Prices are quoted based on the information you provide at the time of booking.
- Pre-booked transfers are quoted at a fixed price unless journey details change.
- Additional charges may apply for significant route changes, extended waiting times or additional stops not agreed at booking.
- Payment terms are confirmed at the time of booking.
4. Cancellations & Amendments
Our full cancellation policy applies to all bookings. Please see our Cancellation Policy for details including refund terms and amendment fees.
5. Passenger Responsibilities
- Passengers must be ready at the agreed pickup time and location.
- Inform us of any accessibility requirements, child seats or special needs at the time of booking.
- Excessive waiting time caused by passenger delay may incur additional charges.
- We reserve the right to refuse service to passengers who behave in an abusive, dangerous or unlawful manner.
6. Luggage
Please inform us of luggage requirements when booking so we can allocate an appropriate vehicle. We are not liable for loss or damage to luggage beyond our reasonable control.
7. Vehicle Recovery
Vehicle recovery and roadside assistance services are subject to availability and location. For emergencies, call 01952 370131 directly. Recovery requests submitted online receive high priority but should not replace direct contact in urgent situations.
8. Liability
Aeroglide Travel carries appropriate insurance for passenger transport services. Our liability is limited to the extent permitted by law. We are not liable for delays caused by traffic, weather, flight changes or other circumstances beyond our reasonable control.
9. Complaints
If you have a complaint about our service, please contact us at info@aeroglidetravel.com or call 01952 370131. We will investigate and respond promptly.
10. Privacy
Your use of our services is also governed by our Privacy Policy.
11. Changes to Terms
We may update these terms from time to time. The current version will always be available on this page.
This document provides general terms for Aeroglide Travel services and does not constitute legal advice.