Frequently Asked Questions
Find answers to common questions about booking, pricing, vehicles, cancellations and our services.
General
We provide airport transfers, seaport transfers, wedding shuttle services, school transport, vehicle recovery and roadside assistance, wheelchair accessible vehicle transport, and private passenger transport across our local service areas and UK-wide for long-distance journeys.
Aeroglide Travel is based in Shifnal, UK, and serves Telford, Shrewsbury, Bridgnorth, and surrounding areas throughout Shropshire and beyond.
Yes. We operate 24/7 for airport transfers, ASAP bookings, and emergency vehicle recovery assistance. Pre-booked journeys can also be arranged at any time.
You can request a quote online through our website, call us on 01952 370131, contact us via WhatsApp, or email info@aeroglidetravel.com. Our team will confirm availability and provide a quote.
Yes. While we are locally based, we provide airport and seaport transfers to destinations across the UK, as well as long-distance private passenger transport and group transport.
Pricing & Quotes
Complete the relevant quote form on our website for your service type, use our general Get a Quote page, or contact us directly by phone, WhatsApp, or email with your journey details.
Fixed pricing is available on pre-booked airport transfers. Other services are quoted based on your specific requirements including distance, vehicle type, passengers, and timing.
For airport transfer requests, our team aims to contact you within 1 hour at the phone number provided. Other quote requests are handled as promptly as possible during busy periods.
Payment arrangements are confirmed when your booking is quoted and confirmed. Please contact us directly for current payment options available for your booking.
Vehicles & Capacity
Our fleet includes saloon cars, minibuses (6–8 seaters), and vans (9–16 seaters). Vehicles are professionally maintained and selected based on your passenger numbers and luggage requirements.
Yes. We provide group transportation using our minibuses and larger vans, suitable for wedding guests, school trips, and group travel to airports and seaports.
Child seats are available for airport transfers and other journeys upon request. Please mention your requirements when requesting a quote so we can arrange the appropriate vehicle.
Yes. Luggage assistance is included as part of our professional airport and seaport transfer service.
Drivers & Safety
Yes. Aeroglide Travel operates with 30+ experienced DBS-checked drivers, providing safe and professional transport for all journey types including school transport.
Our team of experienced drivers provides reliable, professional, and comfortable transport. Safety, punctuality, and customer care are central to our service.
Meet & greet can be arranged at major airports where available and agreed as part of your booking. Providing your flight number helps us coordinate the pickup.
Airport Transfers
Yes. Aeroglide Travel provides airport transfers from Telford and surrounding areas to airports throughout the UK.
We provide transfers to any UK airport. Major airports include Birmingham, Manchester, Heathrow, Gatwick, Liverpool John Lennon, East Midlands, Luton, Stansted and Bristol.
Yes. Airport pickup services can be arranged for passengers arriving back in the UK.
Yes. Providing your flight number and airline details can help us coordinate your airport pickup.
Meet & greet can be arranged at major airports where available and agreed as part of your booking.
Airport transfers can be arranged 24/7, subject to advance booking and availability.
Child-seat requirements can be discussed when booking. Please provide the child's age/requirements so we can determine what can be arranged.
A wheelchair-accessible vehicle can be arranged where available and suitable for the journey. Please provide your accessibility requirements before booking.
Yes. Aeroglide Travel has vehicle options including minibuses and larger vehicles for group travel. Vehicle selection depends on passenger numbers and luggage.
Yes. You can arrange both your outbound and return airport journeys.
Yes. Aeroglide Travel serves Shrewsbury, Bridgnorth and surrounding areas, with long-distance journeys available throughout the UK.
You can request a quote through the online form or contact Aeroglide Travel directly by phone or WhatsApp on 01952 370131.
Cancellations & Amendments
Cancellations made 7 or more days before the journey are fully refundable. Cancellations made 3–7 days before the journey incur a 50% charge. Cancellations within 3 days of the journey are charged in full. No-shows are charged in full.
Amendments made 3 or more days before your journey are generally free, subject to availability. Amendments within 3 days of the journey may incur fees.
Please report flight cancellations to us immediately so we can discuss options and avoid unnecessary charges where possible.
Our full cancellation policy is available on the Cancellation Policy page on our website, which explains refunds, amendments, and no-show terms in detail.
Special Services
Yes. We offer wedding shuttle services including guest transportation, ceremony-to-reception transfers, wedding party transport, return journeys, and venue-to-venue transfers.
Yes. We provide daily school runs, school events and trips, and group transportation with DBS-checked drivers and safe, professionally maintained vehicles.
Yes. We provide 24/7 vehicle breakdown recovery and roadside assistance including battery jump-start, tyre assistance, fuel delivery, lock-out assistance, and vehicle transportation. For emergencies, call 01952 370131 directly.
Yes. We provide transfers to major UK seaports and cruise terminals including Southampton, Liverpool, Portsmouth, Dover, and Tilbury, as well as other ports by arrangement.
Please let us know your accessibility requirements when requesting a quote so we can advise on the most suitable vehicle and arrangements for your journey.
Yes. We provide wheelchair accessible vehicle transport arranged around your individual accessibility requirements. Please tell us what you need when requesting a quote so we can discuss and confirm a suitable arrangement with you.
Accessible Transport
Complete the accessible transport quote form on our Wheelchair Accessible Vehicle page, or call us on 01952 370131. Please include your accessibility requirements so we can discuss a suitable arrangement with you before confirming the booking.
Yes. Accessible journeys are arranged by pre-booking so we have time to confirm suitable arrangements with you. Please contact us as early as you can, particularly for airport and seaport transfers.
Tell us where you are travelling from and to, the date and time, how many people are travelling, and any accessibility requirements or mobility equipment travelling with you. Our team will follow up if we need any further details.
Yes. Please include everyone travelling in your passenger numbers when requesting a quote so we can arrange transport for the whole party.